Privacy Policy
Your privacy matters to us. This policy explains how Advanced Care, LLC collects, uses, and protects your information.
Last Updated: February 2026
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number, and other contact details you provide through our forms or communications.
Health Information
As a disability services provider, we may collect health-related information necessary to provide our services, handled in compliance with HIPAA regulations.
Usage Data
Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Respond to your inquiries and communicate with you
- Process service applications and intake forms
- Comply with legal obligations
- Protect the safety and rights of our clients and staff
3. SMS/Text Messaging Policy
If you opt in to receive SMS/text messages from Advanced Care, LLC:
- Message frequency varies based on your interaction with our services.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any message.
- For help, reply HELP or contact us at privacy@advancedcarewashington.org.
- We will not share your phone number with third parties for marketing purposes.
For full SMS terms, see our SMS Terms & Conditions.
4. HIPAA Compliance
As a healthcare-related service provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled with the highest level of security and privacy, and is only shared as permitted or required by law.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in operating our website and services
- Legal authorities when required by law
- Healthcare providers involved in your care (with proper authorization)
7. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your health records (as applicable under HIPAA)
9. Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.